General Terms and Conditions of Sale
Online Room Booking
Hotel LA CABANA BERGA HOTEL
Last updated: 21-9-2026
1. Company identification
These terms and conditions govern the sale of accommodation through the website www.lacabanaberga.cat, owned by:
• Company name: LA CABANA BERGA SL
• Tax ID (NIF/CIF): B6303749
• Registered address: Ctra. de Ribes, km 44, 08600 Berga (Barcelona), Spain
• Email: [email protected]
• Phone: +34 938 210 470
2. Purpose and acceptance
These general terms and conditions govern the contracting of accommodation services offered by Hotel LA CABANA BERGA HOTEL through its website. Making a booking implies full and unconditional acceptance of all the clauses set out herein.
3. Booking process
• The customer selects the dates, room type and number of occupants.
• The system displays the total price, taxes included, and the conditions applicable to the chosen rate.
• The customer enters the necessary personal and payment details.
• Once payment (or the booking guarantee) has been confirmed, the customer receives a confirmation email with the booking reference.
The booking is considered finalised only once the customer receives this written confirmation.
4. Prices and taxes
• Prices are shown in euros (€) and include the applicable VAT (10%), unless otherwise stated.
• The hotel reserves the right to modify published prices, with no retroactive effect on bookings already confirmed.
5. Payment methods
• Payment is always made at the time of booking, exclusively by credit or debit card. American Express is not accepted.
6. Available rates
The hotel offers two rate types:
• Room only
• Room with breakfast included
The hotel does not offer a non-refundable rate.
7. Cancellation and modification policy
• The specific cancellation conditions (deadline and any penalties) are shown before the booking is confirmed.
• No-show: if the guest does not arrive without having cancelled beforehand, the hotel will not refund the amount paid or charged.
• Date changes are subject to availability and may result in price variations.
8. Check-in and check-out
• Check-in: from 3:00 pm to 8:00 pm.
• Check-out: until 11:30 am.
• Outside these hours, guests must contact the hotel in advance to confirm arrival availability.
• A valid identity document must be presented at check-in in compliance with traveller registration regulations.
9. Right of withdrawal
In accordance with Article 103.l) of Royal Legislative Decree 1/2007 (TRLGDCU), accommodation services with specific or determinable dates are excluded from the general 14-day right of withdrawal applicable to other online purchases. The applicable cancellation conditions are those described in clauses 6 and 7.
10. Customer obligations
The customer agrees to:
• Provide accurate and up-to-date information during the booking process.
• Make appropriate use of the hotel's facilities.
• Be liable for any damage caused to the hotel's facilities or property during the stay.
The hotel reserves the right of admission in accordance with current regulations and may refuse accommodation in the event of a serious breach of these terms.
11. Changes by the hotel and force majeure
In the event of force majeure (unforeseen building works, serious technical incidents, etc.) preventing the hotel from providing the booked room, the hotel undertakes to:
• Offer a room of equal or higher category at no additional cost, or
• Fully refund the amount paid.
12. Liability
The hotel accepts no liability whatsoever for guests' belongings and personal items, whether in rooms, common areas or any other part of the property.
13. Personal data protection
Personal data provided during the booking process will be processed by LA CABANA BERGA SL in accordance with Regulation (EU) 2016/679 (GDPR) and the Spanish LOPDGDD, for the purpose of managing the booking and stay.
14. Complaints and official complaint forms
Official complaint forms are available to customers at the hotel reception. Complaints may be filed with the Municipal Consumer Information Office (OMIC) or the relevant Consumer Affairs service in Berga.
Complaints may also be submitted through the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
15. Governing law and jurisdiction
These terms and conditions are governed by Spanish law. For any dispute, and without prejudice to the rights afforded to consumers under consumer protection regulations, the parties submit to the courts and tribunals of Berga, unless the law provides for a different mandatory jurisdiction.
16. Contact
For any questions regarding these terms and conditions, please contact us at:
• Email: [email protected]
• Phone: +34 938 210 470
• Postal address: Ctra. de Ribes, km 44, 08600 Berga (Barcelona), Spain
